SHIPPING & DELIVERY POLICY

Last Updated: 24 August 2026

At Classic Foods, we take reasonable care to ensure that your order reaches you safely and within the agreed delivery window.

1. DELIVERY AREA

We currently provide delivery services within selected areas of Tiruchirappalli (Trichy), Tamil Nadu.

Availability depends on the delivery address, distance, product type, delivery time, and operational conditions.

Please contact us before ordering if you are unsure whether delivery is available to your location.

2. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and valid contact number.

Classic Foods is not responsible for delivery failure caused by incorrect, incomplete, or inaccessible delivery information.

3. DELIVERY TIMINGS

Standard cake deliveries are generally available as per the timings mentioned at the time of ordering.

Late-night or special-time delivery may be available on request and may attract additional charges.

Such arrangements must be confirmed by Classic Foods before the order is accepted.

4. DELIVERY TIME

We make reasonable efforts to deliver orders within the selected delivery window.

Delays may occur because of:

• Traffic
• Weather
• Road conditions
• Peak-season demand
• Public events
• Road closures
• Transportation issues
• Customer unavailability
• Other circumstances beyond our reasonable control

Customers are advised to schedule cake deliveries sufficiently before important events.

5. SINGLE-ADDRESS DELIVERY

Each order is normally delivered to one address.

Bulk or corporate orders requiring multiple delivery locations may be accommodated by prior arrangement and may attract additional charges.

6. DELIVERY CHARGES

Delivery charges are based on distance and applicable delivery conditions.

These charges may be revised from time to time.

Special delivery requirements, late-night deliveries, multiple-location deliveries, bulk orders, or deliveries outside our standard service area may attract additional charges.

The applicable charge will be communicated before order confirmation.

7. HOME DELIVERIES

If the recipient is unavailable, our delivery team may contact the recipient.

Where appropriate, we may:

• Request the recipient to receive the order.
• Hand the order to an authorized person at the address.
• Arrange another delivery attempt, subject to availability and applicable charges.
• Return the order to the store.

Fresh and perishable products that cannot be delivered because of customer unavailability may not be eligible for a refund.

8. OFFICE, SCHOOL & INSTITUTIONAL DELIVERIES

For deliveries to offices, schools, colleges, hotels, hospitals, or other institutions, the order may be handed over to reception, security, front-desk staff, or another authorized person.

Customers should provide any special delivery instructions at the time of ordering.

Delays caused by security procedures, restricted access, closed premises, or internal receiving procedures are outside our control.

9. DELIVERY ACCEPTANCE

Customers or authorized recipients should check the order when it is received.

If an order is incorrect or materially damaged, please contact us as soon as possible.

Please refer to our Cancellation & Refund Policy for complaint and refund procedures.

10. PERISHABLE PRODUCTS

Cakes and other fresh bakery products should be stored and handled according to the instructions provided.

Customers should refrigerate products where required and protect them from excessive heat.

Classic Foods cannot control the storage or handling of products after delivery.

11. STORE PICKUP

Where available, customers may choose to collect their order from the selected Classic Foods outlet.

Orders should be collected during the agreed pickup period.

Customers may be required to provide order details for identification.

Please refer to our Cancellation & Refund Policy for uncollected orders.

12. ONLINE PAYMENT

Online payments may be made using payment methods displayed at checkout, including cards, UPI, net banking, or other supported methods.

Payments are processed through third-party payment providers.

Classic Foods generally does not store complete card or banking credentials.

13. DELIVERY DELAYS

We are not responsible for delivery delays caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Flooding
• Accidents
• Traffic restrictions
• Road closures
• Strikes
• Government restrictions
• Transportation failures
• Technical failures
• Other unforeseen circumstances

Where possible, we will inform the customer and attempt to provide an appropriate solution.

14. CHANGES TO DELIVERY DETAILS

Requests to change the delivery date, time, address, or instructions should be made as early as possible.

Changes may not be possible after preparation or dispatch.

Additional delivery charges may apply to an approved change.

15. DELIVERY TIPS

Delivery charges do not include tips or gratuities.

Classic Foods does not encourage tipping.

16. CONTACT US

For delivery-related questions:

Classic Foods
No. 111, Pavalam Block, St. Paul’s Complex,
Bharathiyar Salai,
Trichy – 620 001, Tamil Nadu, India.

Phone: +91-431-2418324
Mobile: +91-9842814065
Email: cakesmiles@classicfoodsbakery.com

17. POLICY CHANGES

Classic Foods may update this policy from time to time.

The revised version will be published on this website with the updated date.

This policy should be read together with our Terms & Conditions and Cancellation & Refund Policy.

© Classic Foods. All Rights Reserved.