CANCELLATION & REFUND POLICY

Last Updated: 24 August 2026

At Classic Foods, our products are freshly prepared and many cakes and special orders are customized specifically for individual customers.

For this reason, cancellation and refund eligibility may depend on the product and the stage of preparation.

1. ORDER CANCELLATION

Standard Orders

Cancellation requests may be accepted if made within 30 minutes of placing the order, provided preparation has not started.

Once an order has been communicated to production and preparation has commenced, cancellation may no longer be possible.

Customized Cakes & Special Orders

Once preparation, customization, decoration, or production has started, cancellation may not be accepted.

Customers should carefully verify the date, time, flavour, size, design, personalization, and delivery details before confirming the order.

2. SPECIAL OCCASIONS

During periods of high demand, including Christmas, New Year, Valentine’s Day, Mother’s Day, Father’s Day, Diwali, Pongal, and other special occasions, cancellation terms may be more restrictive.

Applicable terms will be communicated at the time of ordering where necessary.

3. REFUNDS FOR APPROVED CANCELLATIONS

Where a refund is approved, it will generally be processed through the original payment method.

We aim to initiate approved refunds as soon as reasonably possible.

The time taken for the refund to reach the customer’s account depends on the bank, payment gateway, card issuer, UPI provider, or other financial institution.

4. UNSUCCESSFUL PAYMENT TRANSACTIONS

If money has been deducted but the order was not successfully completed, please contact us with the relevant transaction details.

We will verify the transaction with the applicable payment provider.

If the amount has been received by Classic Foods but the order was not successfully created, the applicable amount will be refunded through the appropriate payment channel.

5. ORDER NOT COLLECTED

If a customer fails to collect a fresh or perishable order within the agreed pickup period, the order may not be eligible for a refund.

6. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing a correct delivery address and contact number.

If delivery cannot be completed because of an incorrect or incomplete address, customer unavailability, or failure to respond to delivery calls, the order may not be eligible for a refund.

Additional delivery charges may apply for another delivery attempt.

7. DAMAGED OR INCORRECT PRODUCTS

If you receive an incorrect or materially damaged product, please contact us as soon as possible after delivery.

We may request photographs and order details to investigate the issue.

Depending on the circumstances, we may offer:

• Replacement
• Refund
• Store credit
• Correction of the order
• Another appropriate resolution

Each case will be reviewed individually.

8. QUALITY COMPLAINTS

If you have a genuine concern regarding the quality, taste, aroma, appearance, or decoration of a product, please contact us as soon as possible.

We may request relevant information such as photographs, order details, storage conditions, and when the product was opened or consumed.

The complaint will be reviewed based on the circumstances, product condition, preparation records, and applicable quality procedures.

Any refund or replacement will be determined following this review.

9. PERISHABLE PRODUCTS

Cakes and other fresh bakery products are perishable.

For food-safety and quality reasons, returns and exchanges of food products are generally not accepted.

Customers must follow the storage and consumption instructions provided with the product.

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded.

10. OUT-OF-STOCK PRODUCTS

If an ordered product becomes unavailable, we may offer a suitable alternative.

If the customer does not wish to accept the alternative, the amount paid for the unavailable product will be refunded through the original payment method.

11. ORDER MODIFICATIONS

Requests to change the delivery date, time, size, flavour, design, personalization, or delivery address should be made as early as possible.

We will try to accommodate reasonable changes, but changes may not be possible once production has commenced.

Additional charges may apply.

12. HOW TO REQUEST A CANCELLATION OR REFUND

Please provide:

• Customer name
• Order number, if available
• Mobile number
• Order date
• Reason for cancellation or complaint
• Photographs, where relevant

Classic Foods
No. 111, Pavalam Block, St. Paul’s Complex,
Bharathiyar Salai,
Trichy – 620 001, Tamil Nadu, India.

Phone: +91-431-2418324
Mobile: +91-9842814065
Email: cakesmiles@classicfoodsbakery.com

13. POLICY CHANGES

Classic Foods may update this policy from time to time.

The revised version will be published on this website with the updated date.

This policy should be read together with our Terms & Conditions and Shipping & Delivery Policy.

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